Our return policy covers eligible returns, including change-of-mind returns, subject to the legal exclusions stated below.
Return window
An eligible return request may be made within 14 days after delivery.
Procedure and method
Method: return by mail/carrier. Procedure: Le client doit contacter notre service client dans les 14 jours suivant la réception de la commande en indiquant son numéro de commande et le produit concerné. Après validation, les instructions de retour lui sont communiquées. Le remboursement est effectué après réception et contrôle du produit. E-mail: sav@atelier-fourmat.com
Return shipping costs
Return shipping responsibility: paid by the customer for change-of-mind returns.
Return address
37 rue Aristide Briand, 77124 Villenoy, France
Refund
After the return is accepted and subject to the applicable conditions, the refund is processed within up to 14 days.
Exceptions
Legal exclusions, including customized goods and other cases provided by law, remain applicable. Defective or non-conforming goods are covered by statutory rights and are not limited to a change-of-mind policy.
contact@atelier-fourmat.com
sav@atelier-fourmat.com (SAV)
01 59 13 01 64
37 rue Aristide Briand, 77124 Villenoy, France